Routes to Resolution

Everything you need to develop a fully functioning resolution unit within your organisation

Course overview

This two-day Routes to Resolution™ course is designed to guide professionals in developing and implementing a Resolution Framework that replaces traditional discipline and grievance procedures.

This innovative framework offers a range of resolution options, including early resolution meetings, coaching, restorative conversations, mediation, and investigations, enabling organisations to address conflict more effectively and constructively.

Throughout the two-day course, expert trainers will equip delegates with the skills and strategies needed to assess and select the most appropriate resolution method for each situation. Participants will learn when and how to apply different approaches to achieve the best outcomes for all parties involved.

Who should attend

This course is ideal for managers, HR and ER professionals, and union representatives who are responsible for addressing workplace conflicts. It helps attendees develop a comprehensive understanding of the resolution options available and equips them with the skills necessary to support individuals through complex and challenging workplace issues.

Excellent training that makes you want to preach the benefits of mediation!

Sarah Leach, Met Office

Benefits

Understand the Resolution Framework and its various resolution options.
Build rapport and trust with parties involved in conflict.
Develop active listening and questioning techniques.
Use the TCM Resolution Index to identify the best resolution route for each case.
Identify key conflict issues and the underlying needs of the parties.
Manage strong emotions effectively.
Recognise the impact of impartiality, neutrality, and unconscious bias.
Apply empathy in conflict resolution.
Learn to manage expectations, overcome mediation objections, and secure commitment.

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