Practical Mediation Skills™

Learn how to handle conflict through resolution to prevent issues from escalating

Course overview

The Practical Mediation Skills™ course is a CPD-approved, two-day programme designed to equip participants with the essential skills to facilitate mediation and resolve workplace conflicts effectively.

Built on TCM’s proven FAIR Mediation Model™, this course delivers hands-on techniques to address concerns, complaints, and disputes at an early stage—helping SMEs and charities foster a culture of collaboration and open dialogue. Led by expert mediation trainers, the course blends theory with real-world practice, empowering delegates to handle sensitive conversations confidently, defuse tensions, and rebuild workplace relationships.

Who Should Attend?

HR professionals, managers, charity leaders, and business owners, and their wider teams, seeking to integrate mediation into their conflict resolution strategies.
SME and nonprofit decision-makers looking to reduce formal grievances and promote early resolution techniques.
Leaders and teams aiming to develop a positive workplace culture through structured mediation training.

Gain the skills to resolve conflicts before they escalate. Invest in mediation training that strengthens workplace relationships and drives long-term success.

This course has exceeded my expectations. Our trainer was extremely knowledgeable and the training materials are really practicable. Even though our training was carried out via Zoom, it was very much active and involved all attendees. I would definitely recommend it to anyone!

Akvile Supsinskaite, Head of HR Operations at The British Museum

Benefits

This engaging 2-day course equips participants with:

Effective Conflict Prevention and Resolution Skills: Learn to identify and address early signs of conflict, de-escalating issues before they escalate and fostering a harmonious workplace environment.
Mastery of a Structured Mediation Model: Gain expertise in a proven framework for conducting internal mediation, ensuring fair and non-adversarial conflict resolution practices within the organisation.
Enhanced Confidence in Mediation Advocacy: Build the skills and self-assurance to champion mediation practices, promoting an inclusive and collaborative workplace culture.

These skills empower delegates to implement practical strategies for long-term workplace harmony, strengthening relationships and driving sustainable positive outcomes.

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