National Certificate in Workplace Mediation™
The benchmark qualification for internal mediators and consultants
Course overview
Transform the way you handle workplace disputes with this 5-day, OCN-accredited programme — a gold standard in mediation training recognised by top global companies. This highly interactive, instructor-led course equips you with the tools to mediate even the most complex and sensitive conflicts. You’ll master essential mediation principles, gain hands-on practice, and build the confidence to navigate disputes involving grievances, complaints, and workplace challenges.
Upon completion, you’ll achieve certification as a TCM Accredited Mediator, joining a network of professionals who are driving cultural transformation in their organisations. This is more than training — it’s your path to becoming a trusted expert in resolving workplace disputes.
Who should attend
HR professionals, managers, leaders, and anyone responsible for fostering positive workplace cultures or addressing conflict at its roots. Whether you’re looking to enhance your current role or step into mediation as a career, this course is your gateway to impactful change.
I couldn’t fault the delivery of the training and the assessment. We were taught the theory, observed and then put what we had learnt into practice – the ideal way for me to learn. The support materials and the aftercare available is also very impressive.
Benefits
- Resolve workplace conflicts like bullying, harassment, communication issues, and personality clashes effectively.
- Reduce costly grievances, absenteeism, and employee turnover, saving businesses thousands annually.
- Earn the globally recognised TCM Accredited Mediator qualification.
- Gain practical skills through hands-on training, building confidence to mediate real-life disputes.
- Support healthier workplace cultures and improve employee retention.
Become the catalyst for positive change — enrol now!
The National Certificate in Workplace Mediation™
Want to learn more?
Please complete the short form opposite and one of our team will be in touch to discuss your requirements.
If you’d prefer to have a chat, please call us on freephone 0800 059 0595. You can also send us an email.
