Core Mediation Skills™

Discover how to nip workplace conflicts in the bud!

Course overview

The Core Mediation Skills™ one-day course equips managers and HR professionals with the foundational skills to understand the causes of workplace disputes and address them effectively. Participants will learn how to resolve conflicts early in the grievance process, utilising best practices in mediation and conflict management.

Delivered by experienced trainers, the course provides practical tools and strategies to “nip issues in the bud,” preventing escalation and maintaining a constructive workplace culture. It also serves as a stepping stone for HR professionals looking to pursue advanced mediation and dispute resolution training.

Who should attend:

This course is a must-attend for anyone seeking to foster positive workplace relationships and proactively prevent disputes from escalating. It’s particularly ideal for managers, leaders, and professionals in Personnel, HR, ER, and OD roles at all levels.

A really good day of training demonstrating the role of the mediator with lots of good examples, experiences and templates to use.

Emma Gray, Business Manager at Marling School

Benefits

After completing this focused 1-day programme, participants will be able to:

Maintain composure and neutrality during mediation, fostering a balanced and supportive environment.
Employ active listening and reframing techniques to guide discussions toward constructive outcomes.
Set clear boundaries and goals to manage the mediation process effectively and achieve resolution.

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