Core Mediation Skills™

Discover how to nip workplace conflicts in the bud!

Course overview

The Core Mediation Skills™ one-day training course equips managers and teams within SMEs and charities with the essential skills to identify, manage, and resolve workplace conflicts before they escalate. By understanding the root causes of disputes and applying proven mediation techniques, participants will develop the confidence to handle issues early, fostering a more positive and productive work environment.

Led by expert trainers, this highly practical course provides hands-on conflict management strategies that help organisations reduce workplace tension, improve team communication, and prevent costly formal disputes. It’s an ideal introduction to early resolution techniques, ensuring that managers and HR professionals can proactively address concerns and integrate informal mediation into existing people policies.

Who Should Attend?

This course is perfect for small business owners, charity leaders, management teams and HR professionals looking to build a culture of collaboration and open dialogue. If you want to enhance workplace relationships, reduce grievance cases, and strengthen internal conflict resolution skills, this training is for you.

A really good day of training demonstrating the role of the mediator with lots of good examples, experiences and templates to use.

Emma Gray, Business Manager at Marling School

Benefits

After completing this focused 1-day programme, participants will be able to:

Maintain composure and neutrality during mediation, fostering a balanced and supportive environment.
Employ active listening and reframing techniques to guide discussions toward constructive outcomes.
Set clear boundaries and goals to manage the mediation process effectively and achieve resolution.

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