Coaching Skills for Managers and Leaders

Develop powerful coaching skills to support your team, problem-solve, innovate, lead for change and resolve conflict

Course overview

This one-day course provides delegates with a comprehensive understanding of the workplace investigation process and equips them with essential skills to conduct basic fact-finding exercises or neutral evaluations. Participants will learn how to assess workplace issues effectively and recommend appropriate resolutions.

It is also ideal for individuals tasked with commissioning investigations, offering guidance on establishing clear terms of reference and producing coherent investigation reports. The training is particularly well-suited for addressing grievances, complaints, and one-off incidents that are unlikely to result in dismissal, ensuring fair and consistent outcomes.

Who should attend

It is ideal for senior managers, line managers, and supervisors responsible for conducting investigations into workplace issues such as grievances, attendance, performance, and disciplinary matters. It is equally suited for HR and ER professionals tasked with commissioning, managing, supporting, supervising, quality-assuring, or evaluating workplace investigations, ensuring a thorough and consistent approach to resolution.

I thoroughly enjoyed the training, it was very practical, and I can see it having a very positive impact for me in my role and overall for the business. I will use what I have learnt straight away and as much as possible when managers approach me for advice, problem-solving and by listening and coaching them to solve themselves.

Samantha McKay, HR Administrator at Harry Corry

Benefits

Upon completing the programme, your managers will be able to:

Cultivate an appreciative inquiry mindset to foster greater self-awareness and understanding of others.
Recognise and apply the six different leadership styles, with a focus on the coaching style, to drive team performance and encourage innovation. Managers will be able to integrate a coaching approach into both their professional and personal lives.
Enhance their emotional intelligence by developing adaptability, using coaching techniques to engage critical thinking and problem-solving in dynamic environments.
Navigate situations where they lack direct expertise by using coaching to unlock the potential of others, leveraging their specialist skills through effective questioning.
Address conflicts early by applying a coaching approach, helping to resolve issues quickly and impartially, leading to positive solutions for all parties involved.

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