Practical Mediation Skills™

Learn how to handle conflict through resolution to prevent issues from escalating

Course overview

The Practical Mediation Skills™ course is a CPD-approved, two-day programme designed to empower participants with the skills and strategies to conduct effective mediation interventions.

Built on TCM’s renowned FAIR Mediation Model™, this course delivers practical techniques to address workplace conflicts, including grievances, complaints, and disputes. Delivered by leading mediation experts, it combines theory and practice to equip delegates with the confidence and tools to resolve issues constructively within their current roles.

Who should attend

HR professionals, union officials, supervisors, managers, and leaders who regularly handle workplace conflicts or challenging negotiations.
Those looking to enhance their ability to meet the demands of diverse and dynamic workplaces while navigating modern employment legislation.
Professionals aiming to build constructive solutions to workplace disputes and improve stakeholder relationships through mediation expertise.

This course has exceeded my expectations. Our trainer was extremely knowledgeable and the training materials are really practicable. Even though our training was carried out via Zoom, it was very much active and involved all attendees. I would definitely recommend it to anyone!

Akvile Supsinskaite, Head of HR Operations at The British Museum

Benefits

This engaging 2-day course equips participants with:

Effective Conflict Prevention and Resolution Skills: Learn to identify and address early signs of conflict, de-escalating issues before they escalate and fostering a harmonious workplace environment.
Mastery of a Structured Mediation Model: Gain expertise in a proven framework for conducting internal mediation, ensuring fair and non-adversarial conflict resolution practices within the organisation.
Enhanced Confidence in Mediation Advocacy: Build the skills and self-assurance to champion mediation practices, promoting an inclusive and collaborative workplace culture.

These skills empower delegates to implement practical strategies for long-term workplace harmony, strengthening relationships and driving sustainable positive outcomes.

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