Why choose UKResolution?
As the national resolution centre, we redefine conflict management with cutting-edge solutions tailored for your organisation.
We are not just any ADR (alternative dispute resolution) provider — we are a trusted and progressive partner with over 20 years of extensive experience from our parent company, The TCM Group. And we’re more than equipped to transform how you handle disputes.
We support organisations that want to put their purpose, values and people first. We’re for those that want to adopt a Resolution First approach but aren’t quite able to develop their own full internal infrastructure. In these cases, we’ll look after managing the requests for resolution, undertaking the resolution triage assessments, providing high quality case management and reporting throughout the case. So, you can focus on driving your business forwards.
Our team provides full spectrum support to our customers and we are available to answer any questions you may have about any aspect of our resolution services and how outsourcing your resolution needs might benefit your organisation.
What services does UK Resolution provide?
If you are a small or medium sized business (SME), a family business, a charity, a social enterprise or a primary care network (in fact any small to medium sized organisation) UK Resolution is here to support you.
We provide HR and employee relations consultancy plus case management and oversight for your complex, challenging and time-consuming issues such as conduct, capability, concerns about behaviour, complaints and conflicts at work. We also support organisations to resolve issues at work by replacing their traditional grievance, discipline and performance management procedures with our overarching award-winning Resolution Framework™. We’ll integrate and manage the framework for you — it’s a simple solution for those with less internal resource or capability. Our goal is to free up your time so you can focus on ensuring that your organisation, and its people, can really thrive.
- Acting as the outsourced Resolution Centre and providing each customer with the full suite of support that they would have access to if they had an internal Resolution Centre.
- Supporting the process of integrating our award-winning Resolution Framework™, including stakeholder engagement, policy alignment, supplying and customising templates, case management and launch.
- Providing a fully outsourced resolution triage process using TCM’s ground-breaking Resolution Index™. This objective decision-making system assists our customers to identify the most appropriate route to resolution in each case.
- Delivering access to the full suite of resolution services including mediation, coaching, team facilitation, investigations, formal resolution meeting chairs and appeal chairs.
- Providing employment law advice and guidance to our customers, in partnership with our panel of qualified employment lawyers.
- Giving access to comprehensive training and support to our customers, drawing on our flagship and globally recognised and accredited programmes.
- Producing regular analytics reports that support our customers to optimise learning and insights from their resolution approach.
Who have we worked with?
For over 20 years, The TCM Group has been proudly working with many household names to deliver resolution programmes. These programmes have helped many hundreds of people professionals, managers and leaders to create high performing, people-centred organisations.
What do our customers say?
Got a question?
If you have got a question about any aspect of UKResolution or just want to discuss your experience and needs, please do not hesitate to to get in touch.
You can also contact us via the UKResolution Hotline 0800 059 0595. Alternatively, please click here to send us an email.
We look forward to hearing from you!
An overview of the services provided by UKResolution
- Undertaking Resolution Reviews and cultural audits.
- Resolution Framework™ integration.
- Acting as the outsourced resolution centre
- Providing expert employment law advice
- Undertaking Resolution Triage Assessments using TCMs Resolution Index®
- Delivering coaching support
- Delivering investigation
- Delivering neutral evaluations
- Delivering two party mediation and facilitation services
- Workplace mediation
- Employment mediation/conciliation
- Business partner disputes
- Supply chain disputes
- Delivering training for SME and charity leaders and others
- Providing chairs for resolution meetings
- Providing chairs for appeals processes
- Support and guidance
